Head of Client HR Services

Full Time
Senior Manager/Supervisor

CafeMedia helps over 4,000 of the world’s best independent publishers grow thriving businesses by managing digital advertising for them. In addition to helping publishers make a living by managing their advertising, we’re also focused on helping them with a wide range of their business needs so they can more deeply focus on creating the content they love. We’re looking for an experienced and strategic HR professional to help build and deliver an entirely new offering that provides strategic and hands-on help to our publishers looking to manage their growing teams. 

We know growing an enterprise is hard and the most important, and often challenging element our publishers face is to bring on and support all the people on their extended team. As the first hire in this growing professional services function, you'll have a significant ability to set the strategy, drive results, and influence the direction of the team and our efforts as they grow. We are looking for someone who can look at the big picture, but also dive into the details and get things done. You’re an intuitive problem solver, have keen independent judgment, and a strong ability to earn the trust of our most important customers. 

What you’ll be doing: 

  • Serving as a trusted HR partner to many of our biggest publishers
  • Understanding most pressing publisher HR / team needs and delivering comprehensive solutions specific to each publisher
  • Identifying needs and delivering proactive HR help with setting up areas like new onboarding processes and establishing best practices for internal comms 
  • Providing reactive situational support in areas like employee relations and general inquiries about HR issues
  • Serving as the liaison between the client and PEO partner
  • Working in consultative fashion with top publishers and understanding their team needs -  both from freelancer and full-time perspective
  • Building out internal portals
  • Giving guidance to publishers in benefits management and policy development
  • Working with other internal teams to determine ways to leverage existing capabilities and skill sets to further our HR initiatives

The skills and experience you’ll bring to the job:

  • 10 years of experience in talent, recruiting, and HR, preferably at a media company or publisher, Creator Economy company, or a company that directly serves publishers
  • Experience in HR required with experience in a consulting professional services organization highly desirable
  • Deep ability to listen to, understand, connect with, and help great creators identify their organizational needs and pursue solutions to build out their teams
  • Exceptional communication skills, both written and oralInt
  • Excellent listening skills with the ability to synthesize information into customized solutions
  • Prior experience in organizational design a plus
  • Highly organized and strong attention to detail
  • Team player with a desire to work in a fast-paced, entrepreneurial environment
  • An inspiring leader who can hire, train, retain and energize team members
  • Ability to operate at strategic and tactical levels
  • BA/BS degree required

About CafeMedia 

CafeMedia’s mission is to build a creator-first future. We empower the world’s best creators and independent publishers to grow thriving businesses for the long term. Under our CafeMedia and AdThrive brands, we manage digital advertising sales and technology and a growing number of services for more than 4,000 creators and independent publishers. We make it easy for them to focus on what they do best — produce great content.  

Our passion and expertise have made us a leader in advertising and creator services. Today we rank as the 9th largest digital property in the U.S. and #1 in Food, Home, and Lifestyle--with a reach of nearly 188M monthly unique visitors in the U.S. alone.

The base salary range for this position is $90,000-$170,000. The range provided is CafeMedia’s reasonable estimate of the annualized base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, geographic location, knowledge, skills and abilities.

To learn more about working at CafeMedia, visit: https://cafemedia.com/careers/

CafeMedia is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We encourage candidates from all backgrounds to apply. CafeMedia is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to a member of our recruiting team.




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