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Site Check-In Specialist

CafeMedia is looking for a Site Check-in Specialist to join the AdThrive team. As a Site Check-in Specialist, you’re the kind of person who is able to see the system, identify the parts that make it work, and target the ones that can be improved. On top of a strong attention to detail, you also have a desire to help people and do work that makes a difference. You get excited when even the smallest improvement can help a publisher’s dream come true as you see clients as people first. The thought of helping families earn enough money for parents to stay home with their kids or pay off debts would be extremely rewarding to you.

We are looking for someone with a solid history of actualized self-led business goals,  comfort in a high-productivity virtual environment, doing extremely repetitive tasks while collaborating well with a virtual team, and who is driven by hitting deadlines.  

Site Check-in Specialists have a list of publisher sites that must be checked each quarter, tracking performance records and making suggestions to improve their sites to advertisers. Check-in Specialists work with Account Managers and several other teams by continuing the conversational role of the company.  

One of the primary goals of a Specialist is to initiate conversations with our publishers who may not contact us asking for help.  Specialists have an important task in maintaining the relationship factor that AdThrive has with its partners. While the task for each audit is very repetitive, the goal of the Specialist is to make the reports feel substantial, personal, and unique to each publisher. Site Check-in Specialists use the same collection of tools & processes to troubleshoot an array of different potential issues.

This is a job with an ongoing list of sites to check, and the ideal candidate will look forward to logging in every day and auditing a list of 20 sites to check and communicating with publishers. 

What you’ll be doing

  • Identifying problems related to ads and analytics on client websites (mostly WordPress)
  • Checking ad performance, ad layouts and data to identify errors
  • Making updates and changes to ad layouts based on client requests, best practices, or new product adaptations with our proprietary internal system
  • Assisting Account Managers in creating reports on a deadline
  • Being an active member of a distributed team via tools like Slack, Zoom, Zendesk, Google Docs and more
  • Building on our community of support, knowledge, documentation, and resources to help our team serve our publishers
  • Working to understand our process thoroughly, troubleshooting ad loading issues on live sites, and embracing a fast-paced virtual work environment
  • Tackling a daily task list of installs, support needs, and reports

The skills and experience you’ll bring to the job

  • 1+ years- WordPress, HTML, CSS experience
  • Data analysis experience OR a recent STEM grad
  • Basic reading/writing of HTML & CSS
  • Proven track record of high productivity
  • Experience organizing and managing a large amount of tasks at once
  • Excel at working by yourself and grinding through your list of tasks.
  • A passion for contributing and supporting your team
  • Patience, grace, a sense of humor, and some moderate GIF sharing abilities
  • A desire to make everything you touch better
  • Genuine desire to help others solve problems and succeed
  • High level of comfort working in a fast-paced environment
  • Commitment to AdThrive’s mission of serving publishers

About CafeMedia 

CafeMedia’s mission is to build a creator-first future. We empower the world’s best creators and independent publishers to grow thriving businesses for the long term. Under our CafeMedia and AdThrive brands, we manage digital advertising sales and technology and a growing number of services for more than 3,000 creators and independent publishers. We make it easy for them to focus on what they do best — produce great content.  

Our passion and expertise have made us a leader in advertising and creator services. Today we rank as the 10th largest digital property in the U.S. and #1 in Food, Family, Home, and Lifestyle--with a reach of nearly 175M monthly unique visitors in the U.S. alone. 

To learn more about working at CafeMedia, visit: https://cafemedia.com/careers/

CafeMedia is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply. CafeMedia is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to a member of our recruiting team.

 

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